Securus Technologies Leading a Revolution with the ConnectUs Automated Inmate Forms

A leading civil and criminal justice technology solutions provider Securus Technologies announced the impact the implementation of the Inmate Forms and Grievance application on ConnectUs was bringing to its customers, saving them time and money.
Russell Roberts, Securus’ Vice President of Marketing and Strategy, indicated the company’s commitment to incessantly providing technological solutions for their customers. He intimated that the Inmate Forms and Grievance application on ConnectUs is an example of the steps taken to modernize their services to their customers using the latest, most efficient technologies.
Correctional officers dedicate a lot of valuable time to processing the various inmate requests such as sign up forms, grievances, handbook acceptance forms and medical forms in hard copy. Time spent on collecting, copying, filing among other processes is significantly reduced using this technology.
The new application allows for custom forms for any request to be easily created and availed to inmates. There is no printing involved and thus changing a form is easy and takes just minutes. On average, Securus automates and processes 13.8 forms per month per inmate. The valuable time and efforts saved on the corrections staff can be channeled to other duties, and more focus can be put on safety and security.
The ConnectUs Inmate Forms and Grievance application also benefits the inmates, as the self-service access to forms enables them to view the status of forms, allowing them to accept or appeal them.
Securus Technologies is a prison technology company founded in 1986. The company is based in Dallas, Texas, and has regional offices in Carrollton, Texas, Allen, Texas and Atlanta, Georgia. 2,600 correctional facilities have contracts with Securus Technologies. The company employs about 1000 people and serves over 1,200,000 inmates across North America. According to Wikipedia, Securus Technologies has invested over $600 million in technologies, patents, and acquisitions since 2013. The company provides numerous services to the correctional facilities and is committed to serving.